What can I do if I've forgotten my username?

Your username is the same as the email address you used to register for OPCW Catalyst.

What steps should I take if I can't remember my password?

On the login page, simply click the "Forgot your Password" link to initiate the password reset process.

What steps should I take if I get a message "Your password is incorrect."

Most likely your password has expired or is entered wrongly. To solve this, simply click the "Forgot your Password" link to initiate the password reset process.

What steps should I take if the email verification code doesn't arrive at my inbox?

Firstly, check your normal inbox and Spam or Junk folder for an email titled "OPCW account email verification code". Try sending code again by using "Send new Code" button. If it's still not there, use the assistance link located at the top-right corner of this page to request further help.

What steps should I take if I encounter the message "We can't seem to find your account"?

This message indicates that no account exists in the system with the email address you've entered. Double-check to ensure that you've typed your email correctly, without any typos. If the message persists, you can create a new account by clicking the "Register" link located at the bottom of the login page.

What steps should I take if I encounter the message "Your password is incorrect"?

This message indicates that the password entered is wrong. Double-check to ensure that you've typed your password correctly, without any typos. If the message persists, you can reset the password by clicking the "Forgot your password" link in login page.